Common Questions

What are compliance letters?

“Compliance” refers to the duty of homeowners to observe all guidelines within an Association’s Declaration of Covenants, Conditions, and Restrictions (CC&Rs). Your community rules and regulations can be seen in the “Documents” section of this homeowner portal.

Courtesy letters (compliance letters) are simply courtesy notes informing you that an issue has been identified. Lifetime HOA Management and your Association will assume in the first instance that a homeowner has failed to notice something that is non-compliant with Association rules. Compliance letters are sent with the aim of keeping your community smart and clean and maintaining the value of all residents’ property.

Why did you send me a compliance letter?

If a visual inspection of your property has been undertaken and found something that is not compliant with the guidelines of the Association’s Declaration of Covenants, Conditions, and Restrictions (DCC&Rs), you will receive a compliance letter. You should have received a copy of the rules when you purchased your home in the closing documents, but at your convenience you can see all rules and regulations in the “Documents” section of the homeowner portal. If you are sent a compliance letter, please read it carefully and make a note of the timetable set out for rectifying the matter.

When will you remove the compliance from my account?

Unless the letter states that you will be subject to a daily fine until the matter is rectified, you don’t have to let us know once you have addressed matters; we will note that you are in compliance the next time we visit and if the matter has been rectified satisfactorily the non-compliance will be removed from your account.

Can I dispute a compliance?

If you want to dispute that you are non-compliant, you may contact us by phone on (210) 504-8484 or you can email us at [email protected]

When can you levy a fine against me?

The compliance letter will set out the process of fines; this can also be read on this website under the Community’s Violation Policy. This is not the same as the DCC&R, rather it describes how the DCC&R will be implemented and includes the fines for non-compliance. In order to view the violation policy to your association, open your account and go to Community Info> Documents from the menu at the top of the page

What do you mean by force(d) maintenance?

If violations have not been addressed and all procedures have been followed in line with the community’s Governing Documents, then the Homeowners’ Association may take the decision to implement force(d) maintenance. When this is done, a general contractor will be instructed to visit your property and rectify the non-compliant issue. The costs of hiring this contractor will be added to your account. 

If I receive a compliance letter, what should I do?

You are obliged to rectify any matters raised in the compliance letter to a standard where they come compliant with your Association’s regulations within the timeframe given in the letter.

What happens if I can’t become compliant within the given timeframe?

If violations have not been addressed and all procedures have been followed in line with the community’s Governing Documents, then the Homeowners’ Association may take the decision to implement force(d) maintenance. When this is done, a general contractor will be instructed to visit your property and rectify the non-compliant issue. The costs of hiring this contractor will be added to your account.

How can I see the correspondence and location photograph on my account?

If you need to see your compliance status, see a picture of a courtesy notice or a compliance letter, please contact us on (210) 504-8484 or email us at [email protected]

Who investigates compliance issues?

Depending on your community, Lifetime will inspect properties once or twice a month to ensure that the DCC&Rs are being adhered to.